Water Supply Services​

The main services provided by the Utility

  •  Providing water pressure management and system monitoring services.
  • Delivering high-level pipeline maintenance services.
  • Ensuring fair and equitable water distribution for consumers.
  • Expanding secondary distribution lines to improve access.
  • Planning and implementing new pipeline installations and expansions.
  •  Offering pipeline rehabilitation and improvement services.
  • Providing pipeline maintenance services.
  • Conducting meter inspection and verification services.
  • Performing water pressure assessment and monitoring.
  • Managing service disconnection and reconnection for unpaid accounts.
  • Handling service billing and revenue collection.

Our Commitment to Service Excellence

  • We provide services based on the standards set in our charter, ensuring quality and reliability for all residents.

  • We continuously strive for improvement to better serve our customers and adapt to change.

  • We deliver timely, accurate, relevant, and accessible information to the public.

  • We are dedicated to offering efficient, cost-effective, and result-oriented services.

  • We actively seek and incorporate customer feedback to enhance our service delivery.

  • We adopt modern systems and best practices to improve our operations.

  • Our employees ensure that customers can escalate complaints or concerns to the appropriate authority when needed.

  • We serve our customers with respect, fairness, and impartiality.

  • We always provide efficient, humble, cooperative, and ethically sound services.

  • We strongly combat and prevent fraud, theft, and misuse of resources.

  • We give special attention to vulnerable groups, including women, children, persons with disabilities, and the elderly.

  • We protect groundwater from contamination and overuse.

  • We ensure fast, high-quality, and error-free service delivery with integrity.

  • We treat all customers with respect, humility, and honesty.

  • We are committed to continuous quality improvement.

  • We respond promptly to customer complaints, inquiries, and feedback.

  • We strive to promote good governance and accountability.

  • We take full responsibility for the services we provide and the decisions we make.

  • We uphold and stay true to our core values at all times.
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